Communication, Collaboration and Conflict Resolution Training Available in-person by arrangement.

Workplaces are complex social systems that rely on good communications and the ability to engage and work with differences in opinions, ideas and knowledge without becoming argumentative to bring out the best in individuals and the organisation as a whole.


With training and positive intent most managers and supervisors can become highly effective communicators, simultaneously enhancing performances, relationships and organisational culture.

Communication is more than words Our words, symbols, body language and actions are powerful and often misinterpreted.

Sometimes the same words have different meanings for different people, taking on different shades according to methods of delivery, contexts, relationships and moods. To create a workplace with very few misunderstandings, it is necessary for managers to be skilled at written, spoken and non-verbal communications about things as big as organisational purpose and as small as task detail.

Disagreement can easily turn into conflict Disagreement is often a threat to self-esteem, social place and our need for control, and so our response to disagreement is similar to that of any other deeply personal threat – we run away from it or we fight it.

Disagreement quickly escalates to conflict and the outcome is redefined emotionally and personally, with little room for rationality and none for creativity.


Reacting to conflict Some people react by withdrawing from situations of conflict or potential disagreement, keeping their (often valuable) opinions and knowledge to themselves, while the “victors” (more often those with superior power or louder voice rather than a superior proposition) become distrusted and disrespected.

As a result, the business loses its capacity to engage with and benefit from its people, wasting a valuable resource and putting itself at a competitive disadvantage.


Disagreement can be easily turned into collaboration With training, managers can usually turn disagreement into a genuinely good thing, drawing on and working with differences in knowledge and opinions to solve problems and build on ideas.

Many managers can also become skilled at diffusing and resolving conflict in ways that build relationships, understanding and cooperation. In our work we regularly use these skills to solve interpersonal problems and create great solutions, so we know they work.


Communication, collaboration and conflict resolution training Based on the complementary themes of neuropsychology and the 21T Conflict Resolution Model, we provide communication and conflict resolution training for leaders and managers at all levels of seniority and experience.

It includes the skill of collaboration, where leaders learn to draw the best out of others to build more complete ideas and create more innovative solutions. Benefits include reduced conflict, improved cooperation and stronger relationships within an engaged, results-focused culture.

Contact us to arrange private training at your workplace.

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